Effective Date: 15/05/25
This Privacy Policy explains how Fentec collects, uses, and protects your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect both personal information you voluntarily provide and data automatically collected through cookies and tracking technologies.
Personal Information
We may collect the following details when you interact with our website or services:
- Your name, email address, and phone number (e.g., when submitting a contact form or requesting a quote)
- Any additional information you provide when communicating with us
Automatically Collected Data
When you browse our website, we may automatically collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on the website
- Referring website or source
- Device and operating system information
2. How We Use Your Information
Your personal information may be used to:
- Respond to inquiries or requests for quotes
- Communicate with you about products or services
- Improve our website performance and user experience
- Analyse traffic and measure engagement
- Deliver relevant advertising through Meta Pixel (for Facebook and Instagram)
3. Cookies & Tracking Technologies
We use cookies and other tracking technologies to personalise your experience and improve our marketing efforts.
What Are Cookies?
Cookies are small text files stored on your device when you visit our site. They help us analyse traffic, remember preferences, and show relevant content.
How We Use Cookies
- Essential Cookies: Needed for website functionality
- Performance Cookies: Help us understand how visitors interact with the site
- Marketing Cookies: Enable us to show tailored ads through platforms like Facebook and Instagram
Meta Pixel
We use Meta Pixel to track how users interact with our site and to deliver targeted advertising on Meta platforms. This helps us understand the effectiveness of our campaigns.
You can manage cookies through your browser settings. To opt out of Meta tracking, visit your Facebook Ad Preferences.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Service Providers: With trusted partners who support our website hosting, analytics, or customer support
- Advertising Platforms: Such as Meta (Facebook and Instagram) to deliver targeted campaigns
- Legal Requirements: If required by law or to protect our legal rights
5. Data Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or loss. However, please note that no internet transmission is 100% secure.
6. Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or deletion of your data
- Withdraw consent for receiving marketing emails
- Manage or disable cookies via your browser settings
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before sharing personal data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please get in touch:
Email: sales@fentec.co.nz
